Frequently Asked Questions About Maid Services
1. Do I need to provide cleaning supplies?
No, Lonestar Maid Service comes prepared with all of the cleaning supplies, equipment, chemicals, polishing cloths, and dusters.
2. Do I have to be home during the cleaning?
No, you do not need to be home during the cleaning. Please contact us regarding alternate methods of entry.
3. Will the same crew be responsible for cleaning my home?
If you sign up for regular services, weekly, bi-weekly, or monthly, you will have the same team visit your home.
4. How long will the cleaning crew be at my home?
Depending on the service you need, will determine the time we spend in your home.
5. Will the cleaning crew speak English?
Yes, all our employees at Lonestar maid service speak English
6. What if I have pets?
Please let us know if you have pets. This is usually not an issue for our cleaning crews.
7. Do you wash and fold laundry?
Yes, we can provide this service if requested.
8. How do I pay for residential cleaning services?
Payments are due the day of your scheduled home cleaning service, most customers find it convenient to simply leave cash or check in the home, made payable to Lonestar maid service. However, you may also pay on our website through PayPal.
9. How do I know I can trust Lonestar Maid Service?
Lonestar maid service is a professional maid service and we hire bonded, and insured residential maids who pride themselves in quality cleaning services. Before joining our team, each maid is trained to perform the detailed cleaning plans to our customers specifications. We stand behind our work with our 24 hour Guarantee. This means we will re-clean any area within 24 hours of your scheduled appointment that you were not completely satisfied with.
If you have any other questions, feel free to give us a call at 214-206-8927.